Support Contacts and Policies
Design Simulation Technologies is dedicated to supporting its customers.
Support, Maintenance, and Update contracts are available for SimWise 4D, Dynamic Designer Motion and Working Model 2D professional/commercial customers.
For more information, email sales@design-simulation.com
Customers with current maintenance contracts can contact technical support via email or phone Monday to Friday, 8:00 am to 5:00 pm EST.
Technical support for customers without maintenance contracts is available via our support forums.
Support Email Addresses (preferred contact method)
- SimWise 4D – simwise.support@design-simulation.com
- Dynamic Designer Motion – ddm.support@design-simulation.com
- Working Model 2D – wm2d.support.support@design-simulation.com
- Interactive Physics – ip.support.support@design-simulation.com
Phone: 1-800-766-6615 (toll free within the US) extension 802 or press 1
Phone: +1-734-446-6935 (international customers) extension 802 or press 1
Fax: +1-734-259-4207
Check our support forums for frequently asked questions